Welcome to the Presenting Your Past (PYP) website.
At PYP, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy is designed to help you understand how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or interact with us.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.
1. Information We Collect
We may collect various types of information from you when you visit our website and use our services, including:
1.1 Personal Information: We may collect personal information such as your name, email address, postal address, and phone number when you make an online enquiry or place an order.
1.2 Life Story Information: When you provide us with information about your life story or the life story of someone else, such as dates of birth, significant life events, and photographs, we will use this information to create your customised Life Story Book.
1.3 Payment Information: We may collect payment information when you make a purchase, including credit card or other payment details. However, we do not store your payment information on our servers; it is processed securely by our payment service provider.
1.4 Usage Data: We may collect information about how you use our website and services, such as your browsing history, IP address, device information, and the pages you visit.
2. How We Use Your Information
We use the information we collect for the following purposes:
2.1 To Create Life Story Books: We use the life story information you provide to create customised life story books.
2.2 To Process Orders: We use your personal and payment information to process and fulfill your orders for life story books.
2.3 To Communicate with You: We may use your contact information to send you order confirmations, updates, and respond to your inquiries.
2.4 To Improve Our Services: We analyse usage data to improve our website, products, and services, and to personalise your experience.
2.5 To Protect Our Rights: We may use your information to protect our rights, investigate violations of our terms and conditions, and enforce our policies.
3. Disclosure of Your Information
We do not sell or rent your personal information to third parties. However, we may disclose your information in the following situations:
3.1 Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and providing our services. We use British-based online printers, Bob Books. Click here for a link to their Data Protection Policy: https://www.bobbooks.co.uk/policy
3.2 Legal Requirements: We may disclose your information if required by law, to respond to legal processes, or to protect our rights or the rights of others.
4. Data Security
4.1 We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
4.2 PYP securely stories your data on a password protected computer and in a password protected Cloud storage system.
5. Your Choices
You have the following choices regarding your personal information:
5.1 Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe instructions in the email.
6. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our website with a revised "Last Updated" date.
7. Contact Us
If you have any questions or concerns about our Privacy Policy or the way we handle your personal information, please contact us at rachel-lewis3@sky.com.
Thank you for choosing Presenting Your Past, where your story, trust and privacy are important to us.